HappyWagon - Customer Support System
Industry
Sports Sponsorship
Headquarters
India
Founded
2016
Company size
11-50
1000+ Hrs
Saved (&more being saved)
90%
Faster response time
78%
Draft acceptance
Challenge
Support agents were spending half their day jumping between 3 Shopify stores and multiple fulfillment systems just to answer one order question → opening five tabs, hunting for tracking numbers, cross-checking warehouse data, piecing together replies manually
Results
Unified all order and tracking data into Airtable so agents see everything in real-time without the tab circus
Set up AI-powered ticket matching that reads Zoho Desk emails, finds the right order instantly, and generates reply drafts on the spot
Created a custom Zoho extension right inside their workflow where agents verify details, ask questions, and refine AI-drafted responses before sending
Configured webhooks and backup polling to keep data current even when they're crushing 500+ orders during peak seasons
Impact
Agents work from one place instead of five → no more context switching hell
Response times dropped because AI-drafted replies are ready to review and send immediately
Fewer errors since live data and company policy get applied to every response automatically
Scales seamlessly when new stores or fulfillment partners come into play
Trusted by Professionals
While most of my client reviews are NDA-protected (because, you know, top-secret agency white label stuff), I managed to sneak in a few favorites from my previous partners.
Working with Athos 2.0 has been a game-changer for our app's user experience.
Their innovative UI designs and seamless Framer development have elevated our product to new heights. Kudos to Athos for their expertise and dedication.
Sienna Hewitt
CEO, Tech Innovations
HappyWagon - Customer Support System
Industry
Social Marketing
Sports Sponsorship
Headquarters
India
Founded
2016
Company size
11-50
Challenge
Support agents were spending half their day jumping between 3 Shopify stores and multiple fulfillment systems just to answer one order question → opening five tabs, hunting for tracking numbers, cross-checking warehouse data, piecing together replies manually
Results
Unified all order and tracking data into Airtable so agents see everything in real-time without the tab circus
Set up AI-powered ticket matching that reads Zoho Desk emails, finds the right order instantly, and generates reply drafts on the spot
Created a custom Zoho extension right inside their workflow where agents verify details, ask questions, and refine AI-drafted responses before sending
Configured webhooks and backup polling to keep data current even when they're crushing 500+ orders during peak seasons
Impact
Agents work from one place instead of five → no more context switching hell
Response times dropped because AI-drafted replies are ready to review and send immediately
Fewer errors since live data and company policy get applied to every response automatically
Scales seamlessly when new stores or fulfillment partners come into play
1000+ Hrs
Saved (&more being saved)
90%
Faster response time
78%
Draft acceptance